Tickets Resolved
2.4k
This Month
Tickets In Progress
1.35k
This Month
Tickets Due
980
This Month
Tickets New Open
3.25k
This Month
Tickets Status
Support Overview
Tickets by Type
Performance of Agent
| ID | Agent Name | Total Tickets | Open Tickets | Resolved Tickets | Avg. Resolution Time | Satisfaction Rate | Action |
|---|---|---|---|---|---|---|---|
| 1 |  John Anderson | 120 | 15 | 105 | 3h 20m | ||
| 2 |  Emily Johnson | 98 | 12 | 86 | 2h 45m | ||
| 3 |  Michael Thompson | 150 | 25 | 125 | 4h 10m | ||
| 4 |  Sophia Martinez | 110 | 10 | 100 | 3h 05m | ||
| 5 |  Daniel Harris | 85 | 8 | 77 | 2h 30m |
New Tickets vs Solved Tickets
Customer Rating
| Name | Ratings | Date |
|---|---|---|
Ethan Walker | 9/15/2025 | |
Sophia Carter | 9/17/2025 | |
Liam Johnson | 9/18/2025 | |
 Olivia Harris | 9/20/2025 | |
Noah Bennett | 9/21/2025 |